Shipping policy

Shipping Policy

Where we deliver: We deliver within Egypt, to every governorate, through our shipping partner Mylerz. We do not ship internationally at this time.

Delivery fees by governorate (EGP): Cairo and Giza 90; Qalyubia 110; Alexandria, Sharqia, Dakahlia, Gharbia, Monufia, Beheira, Kafr El Sheikh and Damietta 120; Port Said, Ismailia and Suez 130; Fayoum, Beni Suef and Matrouh 140; North Sinai, South Sinai, Minya, Asyut, Sohag, Qena, Luxor, Aswan, Red Sea and New Valley 150. The full fee is shown at checkout before you confirm. All product prices include VAT.

Order confirmation: Our customer service team calls you to confirm your order before it is prepared and shipped.

Cash on delivery: Pay the courier only the amount printed on the waybill. If you paid online, nothing is due on delivery.

Fragile items: Our products are glass, so every piece is carefully packed in cartons marked "Fragile".

Receiving your order: Opening or inspecting the parcel before accepting it is not available. If the outer carton is visibly damaged, tell the courier and take photos. If you find a broken, damaged or wrong item after delivery, contact us and we will put it right at our expense, as described in our refund policy.

Refused deliveries: If you refuse a parcel that is intact, matches your order and arrives on the agreed date, you are responsible for the shipping fee shown at checkout, in line with Article 40 of Egyptian Consumer Protection Law No. 181 of 2018. The courier does not collect this fee at the door; our team will contact you to agree how to pay it, and if you paid online it is deducted from your refund. You pay nothing if the order arrives damaged, incomplete or incorrect, if it is delivered later than the agreed date or more than 30 days after confirmation, if you are asked for an amount different from the confirmed one, or if you cancel before it ships.

Contact: info@kandildistribution.com or WhatsApp +20 104 017 0492