Frequently asked questions
Ordering, delivery, payment and returns, answered briefly.
Frequently asked questions
Where do you deliver?
Kandil Distribution delivers within the Arab Republic of Egypt only — Cairo, Giza and every other governorate. Orders are delivered by our shipping partner Mylerz. We do not ship internationally yet.
How long does delivery take?
Orders are prepared and packed within 1–3 working days of confirmation. After dispatch: Cairo & Giza 1–3 working days, Delta & Alexandria 2–4 working days, Upper Egypt, Red Sea & remote areas 3–7 working days.
How can I pay?
You can pay in cash on delivery. The amount due is the order total shown at checkout and in your order confirmation.
Do prices include VAT?
Yes. All prices are in Egyptian pounds (EGP) and already include 14% VAT; no tax is added at checkout. The shipping fee is shown at checkout before you confirm the order.
Can I cancel my order?
Yes — free of charge at any time before it is dispatched. Contact us with your order number as soon as possible.
What is your return policy?
You can request a return within 14 days of receiving your order for unused items in the condition they were sold in. Defective items, or items that do not match their description, are handled according to our return policy and the Consumer Protection Law, and nothing here limits your statutory rights.
What if an item arrives broken?
Please let us know as soon as possible, ideally within 48 hours of delivery, with clear photos of the item and the packaging, so we can resolve it quickly. This window is a recommendation to speed things up only; it does not remove your right to an exchange or a return under our return policy and the Consumer Protection Law.
Do you supply wholesale and hospitality?
Yes. Wholesale and retail pricing may differ and is confirmed per quotation — send us a message and the sales team will get back to you.