Returns & exchanges
What to do if you need to return or exchange an item.
Your rights
Returns and exchanges follow our published return policy and the Egyptian Consumer Protection Law. Nothing on this page limits your statutory rights.
How to request a return
Contact us with your order number by e-mail or WhatsApp (details on the contact page), and the team will guide you through the next steps.
If an item arrives broken
Please let us know as soon as possible, ideally within 48 hours of delivery, with clear photos of the item and the packaging, so we can resolve it quickly. This window is a recommendation to speed things up only; it does not remove your right to an exchange or a return under our return policy and the Consumer Protection Law.